May 22, 2024

πŸŽ‰ Exciting Update for Our Agency Partners! πŸŽ‰

We're thrilled to introduce major updates to our whitelabel offering, making it even easier and more intuitive for you to manage your clients.

Here’s what’s new:

For a closer look at these updates, check out our detailed walkthrough video here.

We’re excited to see how these changes help you serve your clients better. As always, your feedback is invaluable to us, so please don’t hesitate to reach out with your thoughts and suggestions.

Happy client managing! πŸ‘‹πŸŽˆ

May 22, 2024

New models available for AI Agents! πŸš€

We're excited to announce that our AI Agents now support the following models:

As well as the following free models:

To access these models, simply head over to the LLM Options page.

Thanks for trusting Answerly, and happy creating! πŸŽ‰

May 22, 2024

Whitelabel for Popup Hero is here! πŸš€

We're excited to announce that Popup Hero, our powerful tool for creating engaging popups, is now available for whitelabeling.

With Popup Hero Whitelabel, you can now offer your clients a seamless popup creation experience under your brand.

Our whitelabel allows you to change:

To get started with Popup Hero Whitelabel, simply head over to the Agency page.

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We can't wait to see the amazing popups you create with Popup Hero Whitelabel! πŸŽ‰

May 13, 2024

Groq & Llama3 Support πŸš€

We're thrilled to announce that our AI Agents now support Groq!

Our AI agents now include the following models:

To access Groq and the new models, simply head over to LLM Options

We're excited about this development, and we hope you are too!

As always, we are committed to improving your experience on Answerly and aiding you in delivering top-notch AI-driven customer interaction.

Happy chatting! 😊

May 1, 2024

Conversational Forms V2 πŸš€

We're thrilled to announce the launch of Conversational Forms V2!

This update brings a host of new features and improvements to our Conversational Forms, making them more powerful and user-friendly than ever before. πŸŽ‰

Here's a quick rundown of what's new:

Need a hand? Don't worry, we've got you covered!

For step-by-step instructions on creating a form, check out our detailed guide here.

And, if you're looking to integrate your form with Google Sheets, our tutorial here will walk you through the process.

Next on our roadmap is an improved Whitelabel system, stay tuned!

Your feedback is crucial in helping us improve, so keep it coming. 😊

March 16, 2024

New Feature: Claude V3 Support πŸš€

We're excited to announce that Answerly now supports Claude V3! πŸŽ‰

Claude V3 is the latest LLM Model available for our AI agents, offering enhanced capabilities and improved performance.

You can enable Claude V3 for your agents by navigating to the LLM Options in Agent Settings page, or by clicking here.

We're excited to see the amazing agents you create with Claude V3! πŸš€

January 30, 2024

Speak to Chat πŸŽ™οΈ

We are thrilled to roll out a voice-based interaction feature for our widget.

You can now directly converse with the agent using your voice!

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You can find the new feature under the widget's Behavior settings marked as "Enable Speak to Chat"

This fabulous feature is open for all our subscribers, tier 4 and tier 5 accounts. The feature is also enabled by default!

We look forward to hearing your sweet voices! πŸŽ‰

January 30, 2024

Enhanced Widget Experience

We're excited to share a set of improvements that aim to make your widget experience more seamless and enjoyable! 😊

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Stay tuned for more updates and happy chatting! πŸš€

December 12, 2023

New Interactive Dataset: QA

Mett the new interactive dataset: QA πŸŽ‰

This feature allows you to train your agent to answer certain queries predictably, no matter what pre-existing knowledge it has.

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You can find the QA dataset in your agent's knowledge hub.

If you want to learn how to use the QA dataset, we have a guide here.

Enjoy this new update! 😊

December 11, 2023

New Feature - Human Takeover Mode: Open IFrame

We’re excited to introduce our new Human Takeover Mode, which enables you to open your livechat or contact form directly within the chatbot widget’s browser, also known as an iFrame.

This feature provides a seamless transition from our AI chatbot to your communication end-point.

The URL will launch in full screen, offering a smooth and integrated user experience.

You can find this update in the human takeover settings.

Enjoy this new update! 😊

December 11, 2023

New Interactive Dataset: Recommend Article 🌟

Say hello to our newly introduced feature designed to empower your agent - The Recommended Article dataset!

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When your visitors come across complex issues, your agent can now effortlessly suggest articles for them to dive deeper.

Please check out this article for a detailed rundown of the new dataset.

Stay tuned for more feature updates and keep making your customer journeys exceptional with Answerly! πŸš€

December 03, 2023

Widget V2

Hello everyone! πŸŽ‰

We're thrilled to announce a major Widget V2 Update to Answerly!

With an enhanced design, customizable branding, quick-reply options, and much more - it's a whole new interaction experience.

Please check out this article for a detailed rundown of all our updates, and widget pictures.

We can't wait for you to try it out! Enjoy! 😊

November 18, 2023

Knowledge Hub V2

We just rolled out a big update! πŸŽ‰

This update is so big that it requires it's own article! Please read it here!

The biggest highlight is now we have real-time syncing for Websites, Google Sheets & Docs. Yep, you read that right - real time! πŸš€

We have also completely re-written the help center! Please check it out if you need help navigating the new features!

Stay tuned for more updates! πŸŽ‰

October 21, 2023

An update about workspaces! πŸ‘₯

You can now switch between different workspaces.

This means you now have the ability to create and manage content across multiple workspaces as well.

To access this feature, head to the Workspace Manager page.

ℹ️ Workspace settings will be remembered in your browser, even after you refresh the dashboard.

Stay tuned for big updates! πŸŽ‰
We're currently in the process of developing a new & innovative AI training platform, along with conversational forms for efficient lead capture!

October 10, 2023

FacePop & Answerly integration

We've supercharged FacePop with an exciting new Call To Action (CTA) option.

Now, you can integrate an Answerly chatbot directly within your FacePop widget!

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Simply head over to the Call to Action settings page and look for the "Chat with AI" option under CTAs.

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We can't wait for you to try out this new feature and see the magic for yourself! Happy FacePopping! πŸš€

October 06, 2023

You can now collect Video Reviews πŸŽ₯

We've just rolled out a fantastic new update that allows you to collect video reviews directly from your visitors using our new CTA - "Video Recording".

Simply head over to the Call to Action settings page and look for the "Video Recording" option under CTAs.

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This powerful innovation enables your FacePop widget to transform into a fully-equipped video recording platform at the mere click of a button!

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But that's not all! You can effortlessly view all your recorded videos on the dedicated Video Recordings page πŸ“Ό.

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The cherry on top? You can take any video review, quickly copy the embed code with a single click, and voila! You can now flaunt your video review anywhere using our seamless FacePop player. πŸ₯³

We can't wait for you to try out this new feature and see the magic for yourself! Happy FacePopping! πŸš€

October 06, 2023

Sign our DPA Agreement Instantly πŸ›‘οΈ

Now, you can sign our DPA agreement instantly!

The setting is easy to access. Just head to the new DPA Agreement page.

You can sign by filling in your full company name and country of operation, and then by clicking the Sign button found below the agreement.

September 19, 2023

Human Takeover Update: Custom trigger words!

Now, you can specify a list of words that will automatically trigger a human takeover.

The setting is easy to access. Just head to Human Takeover and scroll down to see the new textbox.

Note: We already support a very big list of English human takeover words. Only use this if you want to further add to that list.

Best part? It's available across all tiers! πŸš€

September 18, 2023

Conversation Transcripts in Your Inbox! 🧾

We're thrilled to introduce a new feature that allows you to receive conversation transcripts on your e-mail's inbox!

Activate this feature by

And, just like that, you'll start receiving notifications whenever a chat ends. Stay informed, stay in control!

September 18, 2023

End Chat Button! βœ…

We're excited to announce a new feature in our chatbot widgetβ€” an End Chat button.

You can access it in End Chat settings page.

This unique addition allows your customers to conveniently end their chat sessions.

ℹ️ You can change the text of the button in the Translation Strings page.

ℹ️ The button will only show after the initial response by your AI assistant.

Stay tuned for more updates. Happy chatting! πŸš€

September 12, 2023

GDPR Compliance! πŸ”’

We've added an important feature to ensure your chatbot is in compliance with GDPR rules.

You can access it in GDPR Settings page.

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ℹ️ If you enable the GDPR option, users will be required to agree to your chosen terms before they can chat with the assistant.

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This GDPR compliance option is available to all the tiers.

Stay compliant, build trust and chat away!

September 11, 2023

Chatbot Localization! 🌐

Answerly now supports i18n for the chatbot.

This means you can customize the chatbot strings and translate them to your preferred language.

You can access it in Translation Strings page.

This upgrade comes with zero additional cost and is now available across all Answerly tiers. Enjoy! πŸ₯³

September 10, 2023

Whitelabeling & Answerly! 🏷️

We are incredibly excited to announce our latest feature update - Whitelabeling is now available!

You can access it in Whitelabel Settings.

This means you can customize the Answerly platform with your own branding, making for a seamless integration that reflects your business identity.

ℹ️ If you are one of our beloved Tier 5 customers, there's even more good news. You'll automatically get access to this new Whitelabeling feature.

Thank you for trusting Answerly for your chatbot needs! Stay tuned for even more updates on the horizon!

September 10, 2023

Whitelabeling & FacePop! 🏷️

We are incredibly excited to announce our latest feature update - Whitelabeling is now available!

You can access it in Whitelabel Settings.

This means you can customize the FacePop platform with your own branding, making for a seamless integration that reflects your business identity.

ℹ️ Whitelabeling is an exclusive feature available for those who stack FacePop with 10 codes.

September 04, 2023

Workspaces are here! πŸ‘₯

In our latest update, we've added support for workspaces!

Now, you can invite team members and they can have their own content separated from yours.

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You can access workspaces in Workspace Manager.

We've made it easy to understand the limits - the same limit that applies to chatbots also applies to workspaces. πŸš€

September 04, 2023

Workspaces are here! πŸ‘₯

In our latest update, we've added support for workspaces for FacePop!

Now, you can invite team members and they can have their own content separated from yours.

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You can access this workspaces in Workspace Manager.

August 31, 2023

More Human Takeover Options

We're excited to announce the launch of our new feature - additional human takeover options!

This feature comes into play when a customer requests to speak with a human representative or when the chatbot is unable to answer a business-related question.

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You can access this feature in the Human Takeover page.

Redirect to URL

If the human takeover system is activated, you can choose to redirect your customers to a specific URL of your choice.

Suggest Email Address

This option allows the chatbot to offer a suggested email address when the human takeover system kicks in.

Run Code

This option empowers you to trigger custom code on your website, potentially activating another live chat widget or other functions.

Contact Support Form

With this option, you can embed a form within the widget that enables you to receive direct messages from visitors.

Disable

With this option, you can completley disable human takeover.

August 30, 2023

New Import Capabilities: Teach the Chatbot with YouTube Videos

In our latest update for Answerly, we're excited to introduce the new YouTube Import feature!

This handy addition allows you to train your chatbot using a list of YouTube videos. The best part? This feature is available to all tiers.

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You can access this feature in the Knowledge Hub Import page.

Please note, however, that the same limits that apply to the "URL List" also apply to this new feature. 😊

August 29, 2023

New Chatbot Language Capabilities 🌐

In our most recent update, we're excited to announce new language capabilities for the chatbot!

Now, you have two options: the automatic language feature, where the chatbot responds in whichever language it's addressed in:

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Or you can set a specific language for the chatbot to use:

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You can access these features in the new AI Identity settings page.

If your language isn't supported, then please let us know. We will add it in no time! ⚑

August 28, 2023

Enhanced Experience Update ✨

We're excited to unveil our latest updates that significantly enhance the user experience and bring meaningful improvements to the Answerly chatbot system.

Auto Language Recognition

Our chatbot has been upgraded to automatically recognize and respond in the language that your visitors use when communicating with the chatbot.

You can switch between languages just by sending messages in a different language!

Responses triggered by our Quality Control systems will be in the preferred language as well.

Human Takeover Effectiveness

Based on valuable feedback, we have improved our human takeover detection mechanism.

We've incorporated various trigger words, including 'agent', 'human', or 'live chat', which will now direct you to human assistance.

Additionally, we've also implemented an advanced layer of analysis that specifically identifies queries for human takeover requests.

Enhanced Answer Quality

We've revamped our prompts to ensure concise, clear, and friendly responses from our chatbot. This enhancement is designed to further improve the overall user experience.

We've rebuilt our contact form setup to avoid broken HTML or links, making it more effective and efficient. Broken HTML is now a thing of the past!

Coming Soon

Stay tuned for the following updates:

August 25, 2023

Quality Control πŸ›‘οΈ

You can now enable or disable several rules for answer quality control!

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We support the following Quality Control rules:

You can access this option in the new Quality Control settings page.

Prevent Hallucinations

This system checks each query against your Knowledge Hub to determine a confidence score.

For queries scoring low on confidence, the chatbot suggests it's unsure to answer, and usually directs the user to the contact form.

Prevent Unrelated Conversations

This system checks queries to see if they are unrelated to your business and the Knowledge Hub.

If the query is unrelated, the chatbot responds that it can't help with that query.

Prevent Offensive Messages

This system checks queries using OpenAI's Content Moderation API.

If the query contains vulgar content or violates OpenAI's ToS, the chatbot will respond with a default message: "I can't help with that."

Good to Know

ℹ️ Hallucinations and offensive messages are enabled by default. Unrelated conversations are disabled.

ℹ️ All these systems use additional tokens, and may slow down the bot responses by 1 second per activated system.

ℹ️ If our quality control systems kick in, your custom prompts will be overriden!

August 22, 2023

Custom Prompt

You can now use your own prompt with our AI Chatbot!

ℹ️ Custom prompts override our default prompt!

You can access this option in the new Custom Prompt settings page.

August 16, 2023

Popup Hero & Selzy

You can now integrate Popup Hero with Selzy and collect e-mails to Selzy lists.

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You can access the Popup Hero's integrations here here.

August 16, 2023

FacePop & Selzy

You can now integrate FacePop with Selzy and collect e-mails to Selzy lists.

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You can access the FacePop's integrations here here.

August 07, 2023

Say Hello to Your New AI Customer Support - The Answerly Chatbot! πŸ‘‹

We're thrilled to announce the launch of your shiny new AI assistant: the Answerly Chatbot! πŸ€–

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Read more at answerly.io

We've undergone a significant transformation, evolving our very essence! Answerly is now an advanced AI Customer Support Chatbot, programmed to offer you real-time support 24/7.

Our bot is here to ensure none of your queries are left unanswered. From quick questions to complex queries, expect instant, accurate responses!

We're excited to deliver an enhanced support experience to our beloved users. As always, your feedback is critical. So give Answerly a whirl and let us know your thoughts. πŸŽ‰

Stay tuned for future updates and improvements.

Happy chatting with Answerly! 😊

August 06, 2023

New Help Center

We have updated our FacePop Help Center docs and it is now full of detailed guides and tutorials to help you use our widget.

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Check it out at help.facepop.io

June 14, 2023

Embed via IFrame for Popup Hero

You can now seamlessly embed a popup into your websites as regular elements, eliminating the need for them to appear separately or pop out.

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You can access the Popup Hero's IFrame feature here.

June 07, 2023

Huge update for FacePop just dropped! πŸŽ‰

Exciting update alert! FacePop just dropped a game-changing update!

Browse the changelog below, and dive into an array of exciting features and enhancements. ⬇️

June 07, 2023

New website

Introducing facepop.io, a brand new website dedicated to showcasing the power and capabilities of FacePop!

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June 07, 2023

New FacePop-themed dashboard

We're excited to announce the launch of app.facepop.io, a FacePop-themed dashboard to seamlessly access and manage your FacePop widgets.

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This dashboard seamlessly integrates with your existing Answerly account and displays other products that you have access to.

June 07, 2023

Multi CTA Mode

Say goodbye to limitations! ⚑

Now, you can create multiple CTAs within a single FacePop, empowering you to engage your customers with a variety of actions!

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We support the following CTA types:

June 07, 2023

CTA: Input Fields

Capture valuable customer information directly through FacePop with the ability to add customizable input fields.

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Collect email addresses, first and last names, or connect input fields to webhooks for seamless data integration.

June 07, 2023

CTA: Collect E-mails

Collect email addresses through FacePop and seamlessly integrate them with over 15 email service providers and newsletter platforms.

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You can collect e-mails and integrate straight to the following platforms:

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.. with a lot more on the way!

June 07, 2023

CTA: Funneling

Take your customer journey to the next level! ✨

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With FacePop's Funneling CTA, you can connect one FacePop widget to another, allowing the CTA of the second FacePop to be displayed, creating a seamless funneling experience.

June 07, 2023

CTA: Calendar Booking

Simplify the appointment scheduling process by pasting your calendar links directly into the FacePop CTA.

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Now, when customers click on the calendar booking option, the calendar will open in full screen mode within FacePop, offering a seamless and convenient booking experience.

June 07, 2023

CTA: Full screen URLs

Now when you want to direct users to an external URL, you will have the option to open the URL in full screen as an iframe.

The old, non-full screen version is also available.

June 07, 2023

Webhooks for FacePop ✨

With the new Webhooks feature, you can configure and trigger custom webhooks based on selected events that occur within FacePop!

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You can send webhooks for these events:

June 07, 2023

Embed as an Iframe

Enjoy greater flexibility in widget placement with the ability to embed FacePop within a page as an iframe, offering dynamic positioning instead of a fixed position.

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Unlock the power of FacePop while maintaining full control over widget placement with the Embedding as an Iframe feature.

June 07, 2023

Design Improvements πŸ’₯

FacePop's latest design improvements include elevating the overall aesthetics and user experience of the widget.

By placing the controls on the right and the CTA on the left, we've created a stylish and contemporary design that adds a touch of modern sophistication!

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Enjoy FacePop on mobile devices with a captivating full-screen view, providing a seamless and immersive experience for your users.

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June 07, 2023

Always HD

This new update ensures that your videos are played in highest quality possible at all times, delivering a crystal-clear and immersive viewing experience to your audience.

May 30, 2023

Popup Hero & Zagomail

You can now integrate Popup Hero with Zagomail and collect e-mails to Zagomail lists.

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You can access the Popup Hero's integrations here here.

May 24, 2023

Popup Hero: Webhooks ✨

You can now use webhooks to get notified immediately when something happens in Popup Hero.

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You can send webhooks for these events:

To help you keep track of your webhooks, we've included logs which shows the status of your webhooks.

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You can access the Popup Hero's webhooks here here.

May 22, 2023

Popup Hero & Campaign Monitor

You can now integrate Popup Hero with Campaign Monitor and collect e-mails to Campaign Monitor lists.

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You can access the Popup Hero's integrations here here.

May 05, 2023

Popup Hero & Brevo

You can now integrate Popup Hero with Brevo and collect e-mails to Brevo lists.

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You can access the Popup Hero's integrations here here.

May 05, 2023

Popup Hero & GetResponse

You can now integrate Popup Hero with GetResponse and collect e-mails to GetResponse lists.

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You can access the Popup Hero's integrations here here.

May 05, 2023

Popup Hero & MailerCloud

You can now integrate Popup Hero with MailerCloud and collect e-mails to MailerCloud lists.

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You can access the Popup Hero's integrations here here.

May 05, 2023

Popup Hero & Klaviyo

You can now integrate Popup Hero with Klaviyo and collect e-mails to Klaviyo lists.

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You can access the Popup Hero's integrations here here.

May 05, 2023

Popup Hero & SendFox

You can now integrate Popup Hero with SendFox and collect e-mails to SendFox lists.

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You can access the Popup Hero's integrations here here.

May 05, 2023

Popup Hero & MailerLite

You can now integrate Popup Hero with MailerLite and collect e-mails to MailerLite groups.

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You can access the Popup Hero's integrations here here.

May 03, 2023

Popup Hero & VBout

You can now integrate Popup Hero with VBout and collect e-mails to VBout lists.

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You can access the Popup Hero's integrations here here.

May 03, 2023

Popup Hero & ActiveCampaign

You can now integrate Popup Hero with ActiveCampaign and collect e-mails to ActiveCampaign lists.

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You can access the Popup Hero's integrations here here.

April 30, 2023

Popup Hero: Share links & CNAME

Popup Hero's latest update introduces a powerful new CNAME feature, allowing you to automatically set up custom domains for your popup share links.

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You can access the Popup Hero's link feature here.

April 30, 2023

UX update

We're pleased to announce our latest UX update for the dashboard, which brings a range of enhancements to improve the user experience.

Key among these updates are tabbed modals, which make it easier to navigate between different sections of product settings:

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A more polished visual design for components, such as the dropdown:

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Additionally, we've expanded the functionality of the dashboard to enable more friendly user flows, which we believe will help users achieve their goals more efficiently:

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April 30, 2023

Popup Hero: Share links & QR Code

Popup Hero now supports QR codes for your popup share links! With this new feature, you can generate a QR code for any popup and use it to easily promote your popup offline or in print materials.

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You can access the Popup Hero's QR Code feature here.

April 30, 2023

Popup Hero: Share links & Open Graph

Popup Hero now automatically generates Open Graph tags for your popups when they are shared, ensuring they display correctly on social media.

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March 6, 2023

PopupHero is live!

We are excited to announce that Popup Hero has officially exited beta, with new features and improvements now available to all users.

πŸ‘πŸŽ‰ Get Popup Hero on AppSumo Select now!

Here are the latest integrations πŸ”Œ that we've added to Popup Hero:

Give Popup Hero a try and experience our latest features.

February 6, 2023

PopupHero (beta)

We are excited to announce the official launch of Popup Hero, the innovative popup builder that makes it easier than ever to create custom popups for your website.

Whether you're looking to increase conversions, grow your email list, or simply add a new level of interactivity to your website, Popup Hero has everything you need to get started.

You can access popup hero in the dashboard as well as in our website

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* Popup Hero is in beta.

February 6, 2023

PopupHero (Beta) is here

We are excited to announce the official launch of Popup Hero, the innovative popup builder that makes it easier than ever to create custom popups for your website.

Whether you're looking to increase conversions, grow your email list, or simply add a new level of interactivity to your website, Popup Hero has everything you need to get started.

You can access popup hero in the dashboard as well as in our website

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* Popup Hero is in beta.

February 1, 2023

New embed condition: Exit Intent

This latest product update introduces a new embed condition called 'Exit Intent'.

This new condition allows users to easily embed content for their audience only when they are about to leave the page.

You can view this new condition in the conditions modal of your instant embed settings.

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* All answerly widgets have access to this new feature.

February 1, 2023

New embed condition: Time on Page

This new condition allows users to embed content on their website based on the amount of time a visitor spends on a particular page

You can view this new condition in the conditions modal of your instant embed settings.

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* All answerly widgets have access to this new feature.

January 25, 2023

AI Content Writer

Create content quickly and more efficiently with our new AI Content Writer feature.

You can find this new feature by going to any of the widget settings and selecting "AI Content Writer" in the menu.

The way our AI Writer works is you describe your widget in the textbox field:

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And then, click the button under to generate the content.

After a short time, your widget should update, reflecting the new content generated by AI.

* All answerly widgets have access to this new feature.

December 12, 2022

New embed modes

You can now embed widgets via more modes allowing you more control of where and how the widgets should show.

These modes are:

November 30, 2022

FacePop: More size options

You can now set your FacePop to go full-screen on mobile or keep the initial size.

This new setting is called "On mobile devices" and it offers you two choices:

You can find this new setting under Look and Feel

November 15, 2022

FacePop: More minimize icons

You can now choose from multiple minimize icons for your FacePop widgets.

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You can find this new setting under Look and Feel

November 9, 2022

FacePop: Close from the toggle

As per user requests, you can now close your FacePop widgets directly from the toggle.

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This feature is entirely optional and is disabled for every widget by default.

You can find this new setting under Look and Feel with the name "Show close icon".

November 01, 2022

FacePop: CNAME for share links

You can now use a custom domain for your FacePop share links with the latest CNAME feature.

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You can find this new feature under Get Link and activate it by clicking "Add domain" and then following the simple CNAME steps.

November 01, 2022

FacePop: QRCode for share links

You can now get a QR code for your FacePop share links that takes you directly to your FacePop widget once scanned.

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You can find this new feature under Get Link and activate it by clicking "Generate QR Code".

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October 24, 2022

New embed condition: By Device

This condition allows users to embed widgets on their website based on the type of device being used.

For example, users can embed a widget to show up only on mobile devices, or to hide a widget on certain devices.

You can view this new condition in the conditions modal of your instant embed settings.

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* All answerly widgets have access to this new feature.

October 24, 2022

New embed condition: By Country

This condition allows you to embed Answerly Widgets on your website and control when they appear based on the user's scrolling position.

You can view this new condition in the conditions modal of your instant embed settings.

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* All answerly widgets have access to this new feature.